How to Cancel an Airbnb Reservation

Airbnb has become a popular choice for travelers seeking unique and affordable accommodation options. However, unexpected circumstances can sometimes arise, necessitating a reservation cancellation. Whether you need to cancel due to a personal emergency, travel restrictions, or changes in your plans, understanding Airbnb’s cancellation policies is crucial. This guide will provide you with a step-by-step process on how to cancel your Airbnb reservation and outline the associated fees and penalties.

How to Cancel an Airbnb Reservation

To cancel an Airbnb reservation, follow these steps:

  1. Go to the “Trips” section of your Airbnb account and click on the reservation you want to cancel.
  2. Click on the “Show more trip plans” button.
  3. Click on the “Show details” button.
  4. Click on the “Change or cancel” button.
  5. Click on the “Cancel reservation” button.
  6. Select your reason for canceling the reservation.
  7. Review the cancellation policy and click on the “Confirm” button.

What is the Airbnb Cancellation Policy?

Airbnb cancellation policies vary depending on the type of policy chosen by the host. There are three main types of cancellation policies: Flexible, Moderate, and Strict.

Flexible cancellation policy

  • Full refund if canceled within 48 hours of booking, provided the cancellation is made at least 14 days before check-in.
  • 50% refund if canceled between 7 and 14 days before check-in.
  • Full refund if canceled more than 30 days before check-in.

Moderate cancellation policy

  • Full refund if canceled within 24 hours of booking, provided the cancellation is made at least 7 days before check-in.
  • 50% refund if canceled between 7 and 3 days before check-in.
  • No refund if canceled less than 3 days before check-in.

Strict cancellation policy

  • Full refund if canceled within 48 hours of booking, provided the cancellation is made at least 14 days before check-in.
  • No refund if canceled after 48 hours of booking, or less than 14 days before check-in.

Cancellation fees

In addition to the refund amounts outlined above, there may also be cancellation fees charged by Airbnb. These fees are as follows:

  • 10% of the reservation amount if canceled more than 30 days before check-in.
  • 25% of the reservation amount if canceled between 48 hours and 30 days before check-in.
  • 50% of the reservation amount if canceled 48 hours or less before check-in, or after check-in.

Host cancellation

If a host cancels a reservation, the guest will automatically receive a full refund. The host may also be responsible for paying a cancellation fee to Airbnb.

Exceptions to the cancellation policy

There are a few exceptions to the Airbnb cancellation policy. These exceptions include:

  • If a guest cancels a reservation due to a natural disaster or government travel restriction, they may be eligible for a full refund.
  • If a guest cancels a reservation due to a medical emergency, they may be eligible for a full or partial refund, depending on the circumstances.
  • If a guest cancels a reservation due to a military deployment, they may be eligible for a full or partial refund, depending on the circumstances.

What Happens When You Cancel an Airbnb Reservation?

When you cancel an Airbnb reservation, the host will be notified and you will be refunded according to the cancellation policy. The refund will be issued to the original payment method.

What if I Need to Cancel My Reservation Last Minute?

If you need to cancel your reservation last minute, you may still be able to get a refund. However, you will likely have to pay a cancellation fee. The cancellation fee will be based on the date of cancellation and the type of reservation you booked.

How to Contact Airbnb Customer Support

There are three main ways to contact Airbnb customer support:

  • By email: You can send an email to with your query. Customer support will typically respond to emails within 24 hours.
  • By chat: You can chat with a customer support representative by clicking on the “Contact Us” button at the bottom of any Airbnb page. This will open a chat window where you can type your question. Customer support will typically respond to chats within a few minutes.
  • By phone: You can call Airbnb customer support at 1-844-234-2500. Customer support is available 24/7.

Conclusion

Canceling an Airbnb reservation can be a seamless process when approached with understanding and the right steps. By familiarizing yourself with cancellation policies, following the cancellation procedure carefully, and communicating with your host, you can navigate the process effectively. Remember, proactive communication and seeking assistance when needed can ensure a smooth and informed experience.

Frequently Asked Questions (FAQ)

Can I cancel Airbnb within 24 hours?

Yes, you can cancel an Airbnb reservation within 24 hours of booking, as long as the reservation is more than 14 days from the check-in date. If you cancel within 24 hours, you will receive a full refund.

How do I ask an Airbnb host to cancel a reservation?

To ask an Airbnb host to cancel a reservation, you can send them a message through the Airbnb messaging system. Explain your reason for canceling and ask if they would be willing to waive their cancellation fee. You can also try calling the host directly.

How do you politely cancel a reservation?

Here are some tips for politely canceling an Airbnb reservation:

  • Be honest and upfront about your reason for canceling.
  • Apologize for any inconvenience you may cause.
  • Thank the host for their understanding.
  • Offer to pay any cancellation fees that may apply.

How do I cancel an instant booking on Airbnb?

To cancel an instant booking on Airbnb, you will need to contact Airbnb customer service. They will be able to help you cancel your reservation and process a refund.

How do I cancel Airbnb 48 hours?

To cancel an Airbnb reservation more than 48 hours before check-in, you will need to go to your Trips page and click on the “Cancel reservation” button. You will then be able to select a cancellation option and receive a refund.

How many times can you cancel Airbnb?

There is no limit to the number of times you can cancel an Airbnb reservation. However, if you cancel too many times, your host may give you a negative review, which could make it difficult to book future accommodations on Airbnb.

Is Airbnb free cancellation really free?

Airbnb free cancellation is not always free. Some hosts charge a cancellation fee, even if you cancel more than 48 hours before check-in. The cancellation fee will be clearly displayed on the listing page before you book.

Does Airbnb accept cancellation?

Yes, Airbnb accepts cancellations. You can cancel your reservation at any time, but you may be charged a cancellation fee.

Does Airbnb refund if you cancel?

The amount of your refund will depend on the host’s cancellation policy. Some hosts offer a full refund if you cancel more than 48 hours before check-in, while others may charge a cancellation fee of up to 50% of the reservation amount.

Which Airbnb cancellation policy is best?

The best Airbnb cancellation policy for you will depend on your individual circumstances. If you are flexible with your travel dates, you may want to choose a host with a more flexible cancellation policy. However, if you are risk-averse, you may want to choose a host with a more restrictive cancellation policy.

Is Airbnb always refundable?

Airbnb is not always refundable. The amount of your refund will depend on the host’s cancellation policy. You can find the host’s cancellation policy on the listing page before you book.

What happens if a guest cancels Airbnb?

If a guest cancels an Airbnb reservation, the host will be notified and will be able to offer the reservation to another guest. The host may also be able to charge the guest a cancellation fee.

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Razib

Razib is a skilled writer with 5 years of experience specializing in technology, finance, automotive and real estate. A BBA graduate from 2014, Razib's passion for these industries shines through in his informative and engaging content. His ability to break down complex topics and stay current on the latest trends makes him a valuable resource for readers seeking to understand these dynamic fields.

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